1. How long will it take to receive my order?
Most orders take only 2-4 days to process. Regular ground delivery can take up to 8 days, depending on the distance; however, there are options for faster delivery. (Please see ordering/shipping page for more information)

2. What if the color is not right for me and I wish to return it?
We strongly recommend that you order a color swatch first to be sure the color is right for you. Since our product is produced after you place your order, there would be a 30% restocking fee for returns. (Please see “warranty” and “returns” on the ordering/shipping page.)

3. What is your warranty?
We want you to be completely happy with your order. Thus, it is recommended that you order a color swatch since color resolutions on computer monitors vary greatly. If there is an error on our part, we will gladly repair or replace the item. We cannot, however, guarantee an order that is incorrect due to a customer error.(Please see “warranty” on the ordering/shipping page.)

4. Can I order a special size?
Yes, please do! We want to be your source for tablecloth sizes that are difficult to find. (Please see custom sizes.)

5. Do I have to order online?
There are three options: ordering online, by fax, or by phone. (Please see ordering/shipping page and the information regarding your privacy at the top of this page)

6. I’m not sure what size I need. What should I do?
Please see our how to measure page for a thorough explanation on how to measure. If the size you need is not listed on the page specific to the fabric you desire, you may custom order any of our cloths at a minimal additional charge (see custom sizes). If you need further help, please call one of our experienced customer service personnel. They will be happy to assist you.

7. How do custom charges get added into the shopping cart?
We will add the additional charges in after we receive your order.(See custom sizes for information regarding placing your order.)

8. My business requires a large quantity of tablecloths; do you sell wholesale?
We welcome commercial accounts. Please e-mail us at info@linenlovers.com.

9. What is your privacy policy?
Among our top priorities is keeping your personal information secure as protecting the privacy of our customers is of utmost importance to us. Linen Lovers respects the users' privacy and will in no manner reveal any personal information to any third party. The information we receive is used only for fulfilling orders and communicating to you via e-mail, and is stored in a totally secure environment. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your personal Information before it is transmitted to us.

10. How can I verify that my order is secure?
You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser's window (depending on what browser you use). These icons will appear when you are placing your personal information on our Web site. In addition, you will see our site address change slightly, from http: to https: indicating a secure server connection is being used.