ORDERING

• All fabrics are in stock and will be produced after you place your order.
• All verbal orders are considered firm.
• Any changes or cancellations must be made the same day the order is placed; otherwise, the customer must assume responsibility for the product.
• Any additions to the original order must be processed as a separate order.
• As dye-lot differences can occur, Linen Lovers cannot be held responsible for variations.
• Patterns may not match on seamed cloths.
• Sizes for products are cut sizes; thus, finished product may vary slightly.
• Items finished with a merrowed edge can be hemmed for an additional 5% charge.
• Linen Lovers cannot be responsible for mistakes made by the customer.
• If you wish to order a non-standard size, please see custom sizes.
• Napkins are sold six to a package except where noted; Minimum orders for chair ties are as noted.
• For commercial accounts, please contact us via e-mail.
• Appropriate local, state or federal tax will be charged as required by law.
• Orders are shipped from Ontario, California.
• Prices and terms are subject to change without notice.
• Ordering online is the fastest way to process your order. We will happily accept orders via U.S. Mail, FAX, or telephone. Please note the following conditions.
• Please see FAQ page for privacy statement.

• Please include a fully completed fax check-out page, including credit card information to be kept on file. Make sure you include your form of payment.
• Orders paid by check may cause a delay of up to two weeks while waiting for bank clearance. Please use credit card for faster service.
• There will be a $25 charge for returned checks, which will be billed to the credit card number on file as well as the dollar amount of the order. Thus, valid credit card information must be included for order to be processed.

Our address is: LINEN LOVERS, 4000 E. Airport Dr., Suite A, Ontario, CA 91761

• Please include a fully-completed fax check-out page, including credit card information to be kept on file.
• Send fax during our regular business hours (7:30 AM - 5:00 PM PST) for it to be received. Our fax number is:
  (909) 390-1171

TELEPHONE ORDERS:

SHIPPING

• Most orders will take only 2-4 days to process; some may take a little longer.
• Within the United States, we ship via FedEx or UPS.
• With large orders, the "actual" shipping charges will be charged.
• Linen Lovers cannot be held responsible for late deliveries due to freight carrier.
• Notify carrier and us immediately if boxes are open or damaged.
• For shipping outside the United States, "actual" shipping will be charged with a $5.00 processing fee.
• All prices are in U.S. dollars.

WARRANTY

Our goal is for you to be completely happy with our product. We use the finest, first-quality goods for our tablecloths. Due to the inexact nature of computer monitor resolutions, you may wish to request a color swatch if color matching and texture are important to you. If your order is incorrect due to a production error, we will issue a "call tag" to have it returned to us for repair or replacement. Please see return policy below. We cannot guarantee an order that is incorrect due to customer error.

RETURNS

• ALL claims must be made within 7 days of receipt of goods.
• ALL returns must be received by Linen Lovers within 30 days of receipt.
  Returns are subject to approval and requests for such must be made via e-mail or phone at which time you will receive a Return Goods Authorization (RGA) number. This number must appear on the return package along with a copy of the invoice or packing slip.
• There is a 30% restocking fee on returns based on change of order or customer error. Customer is responsible for return shipping, after which credit can be issued upon inspection.
• There are no returns on custom orders. (Custom order is defined as any size requested by the customer that is not listed on the web site)
• There are no returns on chair covers.
• If your order is incorrect due to a production error, please e-mail or call us immediately; we will gladly pay for its return by issuing a call tag.